Auto Body Repair Frequently Asked Questions
What if my insurance company wants me to take my vehicle to a different shop?
The decision is yours. In the state of Ohio, consumer protection laws prohibit insurance companies from steering claimants where to take their vehicle for repair. This is for your protection against sub-standard repair quality.
You may also be told that you have to get three estimates, this is also against Ohio state law. You do not have to run around getting estimates, just take your vehicle to the shop that you are most comfortable with.
Do I need to make an appointment for an estimate?
It is not necessary; Estimators are available from 8:00 to 5:30 weekdays and from 9:00 to Noon on Saturdays. Since it may take 20 minutes or so to write an estimate, we appreciate you arriving at least half an hour before we close.
You can also use our estimating tool on our website for an initial estimate, these estimates may not be as accurate since they are based on photos, but can give you an idea of the cost.
Will you fix other, unrelated damage at the same time?
While we are unable to charge the insurance company for damage that is not related to the insurance claim, but it is typically an economical opportunity for you to have additional repairs performed since the insurance repair may overlap into what you need to have done. Please discuss this with the Estimator.
Does Marksman Auto Body offer a Warranty?
We warranty the workmanship of every repair for as long as you own the vehicle. The warranty on parts will vary based on the manufacturer of the part.
The only exception to this is when the vehicle has pre-existing rust, we cannot warranty against rust returning.
Will my vehicle be repaired using aftermarket or OEM parts?
While there are many considerations, this decision starts with the insurance carrier that is paying for the repair. Most insurance carriers only pay collision repair shops based on the most economical part available that meets the criteria of returning the vehicle to pre-loss condition. We work with our parts suppliers and the insurance company in an attempt to utilize OEM parts, but aftermarket and used parts are used where there is no issue with quality or safety.
Will you inform me of the repairs being done on my vehicle before you start them?
After you drop your vehicle off for repairs, we will disassemble the damaged and effected areas. Often times additional damage is discovered during this process, when this happens, we notify the party who is paying for the repairs (the insurance company, a third-party payer or the vehicle owner) and we will not start on the additional repairs until we have the payer’s authorization.
How does Marksman Auto Body secure my vehicle while it’s there for collision repairs?
Most vehicles are kept inside the building throughout the repair process. Our back parking lot is securely fenced and is protected 24/7 by a video surveillance system.
How does the payment process work if a third party is paying for my collision repairs?
If a private party is paying for the damages to your vehicle we need payment in advance of ordering any parts. We will accept cash or a certified check from a local bank. If the payer needs to use a credit card, a 4% convenience fee will be applied.
How long can I expect my vehicle to be at your shop for repairs?
The average collision repair is 4-5 working days. However, there are a lot of other factors that go into how long it will take to repair your specific vehicle. Once we have completed the disassembly process, we will advise you on about how long it should take to complete your specific repair.
Do you have rental cars available while my vehicle is being repaired?
We can arrange to have Enterprise meet you at our shop and either put you in a rental vehicle at our shop or up the road at their office. If you let us know of any special vehicle requirements such as a pick-up truck or easy access features, we will communicate those requirements to Enterprise.
What do I do if I receive payment from the insurance company?
If the insurance company has issued you a payment, that amount plus any deductible amount will be due when you pick up your vehicle. If the insurance payment is a check, you can endorse the check over to Marksman Auto Body, if the insurance payment went into your account as an EFT or deposit, you may pay using cash or check. If you must use a credit card for the insurance payment amount, a 4% convenience fee will apply.
What if you find more damage, who pays for that?
If your insurance company has already prepared an estimate, we will use that as the initial basis for repairs to your vehicle. If there are any supplemental charges, we will handle it directly with your insurance carrier.